Tangible arguments of the added value of a Microsoft Champions community

Renaud_Xylos It all can be done in a spreadsheet! If you consider the cost of staff for example vs the cost of bringing in a professional provider to conduct training you can get the difference in costs. Now all these costs are based on 2019 data when I did it up ***(I make no promises that all the workings/calculations/formulas are correct!). If you don't have Champions or external training providers, the cost can be: no adoption of tech therefore no ROI so calculate licenses' sitting dormant; calculate the cost that will hit the Help Desk to man phones answering questions etc, replacement of tech where it's usually not the issue, the cost of shadow IT as they think the solution is broken rather than being trained on what they have; loss of productivity as they hit the longer learning curve, how many hours lost etc. It's expensive! That can be quantified if you've had a program go wrong but it's usually an afterthought therefore can be harder to track re $$. Come at it from a positive perspective re trainer vs champs. I say do a bit of both! Professionals will need to get the Champs up to speed and even 5mins a day for staff can have a massive impact. Here is my example excel spreadsheet that may help the community: https://onpointsolutions.sharepoint.com/:x:/s/Adoption/EcLyXNCL-HNDrUMuX78YV4ABV-G4l5ItR3oV4lwW_ADjiQ?e=NwbHGq