Forum Discussion
Veronica Skender
Apr 12, 2017Copper Contributor
Risk Factors to Adoption
We know that so many Office 365 deployments fail because in the end, the technology is not being embraced by users. I am constantly trying to drive importance of adoption. What would you say the grea...
Simon Terry
Apr 19, 2017MVP
If by risk factors, you are looking to identify drivers of failed adoption here's my list:
- no strategy at all for user adoption: far too common and always deadly
- the wrong strategy: imposing solutions, solutions unconnected to business strategy, no user engagement, etc
- not making it easy for users to make personal sense of the tool in their work
- creating barriers to connection: policy, risks, procedures for security, access issues, lack of leadership, change support, trust or capability, etc. A surprising number of tools fail because users don't know they are there, just can't use them or are too scared to use them.
- creating barriers to use: it won't be used if it is hard
- failing to ensure that the tools are used for real business cases that are of strategic business value
- failing to allow the use of the tool to change as the business needs adapt. Users need to be able to lead incremental and transformational change in the platforms when it meets their or the businesses needs.
- overly complex implementations and approaches: try to do everything at once or overdesign your solution or focus on a really complex approach and you increase the risk of failure. I use a Connect>Share>Solve>Innovate approach when I work with clients to foster adoption. Keeping the clients and users focused on small tangible actions to improve business value is more likely to drive success.