Forum Discussion
Setting adoption objectives
Hallo NathalieG , hope this msg finds you well 🙂
I was handling the adoption of Office365 services in the recent past. The major services included SharePoint, OneDrive and MS Teams. For the project, we used to have PowerBI services to monitor and measure the consumption of the services. PowerBI is a brilliant way to develop dashboard to measure the adoption.
Ref Article for Usage Analysis :-
https://docs.microsoft.com/en-us/office365/admin/usage-analytics/usage-analytics?view=o365-worldwide
PowerBI Reporting : https://docs.microsoft.com/en-us/office365/admin/usage-analytics/customize-reports?redirectSourcePath=%252fen-gb%252farticle%252fCustomize-the-Office-365-Adoption-Content-Pack-9b76065f-29b9-4b89-8059-c5f9db9ddbf6&view=o365-worldwide
In the first part of your post, you mentioned about the changing strategies. that means the adoption is dependent on the business (teams) priorities and that impacts the change !! is it the right understanding ?
If this is the case, probably setting up meetings with business owners to answer adoption related questions like some form of survey might get you answers. Just a suggestion 🙂 Here is a link to MS article https://docs.microsoft.com/en-us/learn/modules/m365-service-adoption-start/organizational-readiness
This document has refs to : Use the https://teamworktools.azurewebsites.net/certassets/stakeholderquestionairre.xlsx , the https://teamworktools.azurewebsites.net/certassets/stakeholderengagementratingtool.xlsx
Hope this helps 🙂 All the best.
NathalieG You're welcome. Maybe this approach will help you to explain this to your boss.
Take the current situation with the Corona Virus. A government tells its people to follow a certain rule, such as wearing masks. You can set a KPI on that: x number of people will wear masks by x date. If the people will really wear the masks, though, will depend on things like have they worn masks before and is it acceptable in their culture to do so. People in Singapore will likely follow the rule immediately, people in Germany will not. The KPI is still ok, but it will have to be adjusted based on the country, culture, and previous history. Translate that to O365….there are KPIs one can set, but it’s important to set them according to the current way of collaborating with each other and culture of the organization, and then adjust them along the way if necessary.
Hope that helps – good luck and stay healthy!
Antje Lamartine, This is indeed a great meaningful example to use.
Thanks a lot
Hope you are well wherever you are located. Stay safe.