Overcoming Complacency?

GApollonio Hey,

Echoing the valuable insights, I would also add to importance of success stories. In every organization they are some people - let's call them early adopters - who can quickly link new technology with their business objectives. These people can be individual contributors ... Engaging with them and developing a success story will help you to create a momentum. In our adoption projects we took a two sided approach:

• Identify main collaboration & communication challenges per user segment - using a survey or interviews with stakeholders. And develop a general adoption strategy around these pain points
• Develop a champions program to experiment usage scenarios & create early success stories.

One last point, the following tactic can be also helpful:

• Identifying current applications that are widely used and integrate Teams with them (CRM, JIRA, ..etc)

Hope this helps,

Bests,

HAP