Forum Discussion
Overcoming Complacency?
Hey everyone! Greetings from Atlanta, GA. I've recently stepped into the role of a Customer Success Manager for Microsoft, and I'll be driving adoption for companies with low numbers of Active vs...
GApollonio Hey,
Echoing the valuable insights, I would also add to importance of success stories. In every organization they are some people - let's call them early adopters - who can quickly link new technology with their business objectives. These people can be individual contributors ... Engaging with them and developing a success story will help you to create a momentum. In our adoption projects we took a two sided approach:
- Identify main collaboration & communication challenges per user segment - using a survey or interviews with stakeholders. And develop a general adoption strategy around these pain points
- Develop a champions program to experiment usage scenarios & create early success stories.
One last point, the following tactic can be also helpful:
- Identifying current applications that are widely used and integrate Teams with them (CRM, JIRA, ..etc)
Hope this helps,
Bests,
HAP