Overcoming Complacency?

GApollonio I've always found that if you give them an out, they will be more eager to try it. So, I always ask them to try it for a week with absolutely no judgement on it, then after a week we can review their thoughts and see if it's a path they want to stay on OR NOT. So far, I've always had 100% success with this method. It has also constantly surprised me that oftentimes the loudest objector becomes the biggest advocate.

I usually pick a department within an organization to do it first, often by asking a department to volunteer for it, or at all staff meetings, give the product a 10-second overview, then ask if a department would like to try it out. 

So, between getting a volunteer group, but giving them an out before they even volunteer, I've never had to force anything on anybody. Teams is a great example. I used this technique recently and the marketing department volunteered themselves, and before the week was out, the whole company was using it. Water cooler talk is powerful!