Forum Discussion
Overcoming Complacency?
Hey everyone! Greetings from Atlanta, GA. I've recently stepped into the role of a Customer Success Manager for Microsoft, and I'll be driving adoption for companies with low numbers of Active vs...
Hasan_Ali_Polat Great insights; thanks for sharing. I especially like the idea of using surveys to gain insights and relying on the success stories of individuals within the company to drive the point home.
GApollonio no problem 🙂 We are working on a success newsletter format for clients to help them socialize early success stories internally . Happy to share the first draft here when we finish ..
Hasan_Ali_Polat Could you share your newsletter format?
Hi Cathy Rodriguez ,
We mainly use the following sections (usually on SWAY) for the newsletter:
- Current usage numbers - overview (from usage analytics)
- New features of Teams, f.e. together mode
- Success stories:
- Explained by a champion - this way the scenario becomes more compelling and realistic, it also increases the visibility of the champions
- We use a simple before/ after format here or pain point/ solution (f.e. "we used to use email for communication with external suppliers and it was very hard to track information, now we created a Team and invite suppliers as guest, this way all information is easily accessible"). Of course this is a very basic scenario but you get the idea 🙂
hope this helps,
bests,
