Forum Discussion
Office 365 Tips & Tricks
Hello Pierrick Barreau , I love meeting people who care about their end users and actually work actively to increase adoption in their organization.
It's a good list of topics that you have gathered. The specific topics that would work best depend very much on the needs of your departments. I see that you are already planning to work with different departments. That's definitely the right thing to do (from my own experience as well).
As far as the format of the content... Videos, Walkthroughs and annotated screenshots are my favorite. Also, if possible, provide these things/the help in-context to the user's environment in addition to the bi-weekly tips that you are planning. Contextual help has been known to work the best to increase user adoption.
Here's an example of what I'm talking about:
https://www.useloom.com/share/db333f85a87344989ee184adc7951145
Best wishes.
Asif
Thanks for the pointer Asif Rehmani !
Contextual help is definitely a much-needed training tool.
I will look at Visual SP thanks !
We also reviewed https://www.iorad.com/and are in the process of reviewing https://www.toonimo.com.
Anyone used those tools for Change Management ?