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Notifying Users about New Features
I"m looking for ideas about how organizations notify their end users about changes to O365. Can you please share your approaches.
You have a few options to notify users that I've used:
- Create a channel in Teams dedicated to RSS feeds. I have a channel that dumps in various O365 and Microsoft Blog updates.
- If possible, hold either some lunch and learns or a Genius Bar type setup in a common area of your office where you can answer questions and demo a new feature or capability.
- Create a champions group within your organization. A group of IT and Business colleagues that are excited by new technology and looking to improve their workflow and dive positive change in the company. If they are aware of new features, they will filter it down to their colleagues and it will spread socially from there.
We have SharePoint Communication sites for the various Office 365 products. Within those sites, I post news articles about the various changes that our employees need to be aware of and also have links to the O365 YouTube site. Some of the latest articles include the new icons and the removal of Clutter.
In addition, I use other avenues including Yammer and our weekly company newsletter.
We have multiple channels to communicate and I've found that using all of them will help since people will prefer certain channels over others. The big thing is to go to where the people are at.