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Notifying Users about New Features
I"m looking for ideas about how organizations notify their end users about changes to O365. Can you please share your approaches.
You have a few options to notify users that I've used:
- Create a channel in Teams dedicated to RSS feeds. I have a channel that dumps in various O365 and Microsoft Blog updates.
- If possible, hold either some lunch and learns or a Genius Bar type setup in a common area of your office where you can answer questions and demo a new feature or capability.
- Create a champions group within your organization. A group of IT and Business colleagues that are excited by new technology and looking to improve their workflow and dive positive change in the company. If they are aware of new features, they will filter it down to their colleagues and it will spread socially from there.
We are using MS Teams to keep the support teams current. In turn, the support teams keep the IT and user facing knowledge base current. We reuse any MS materials we can. We do our best to keep our intranet current. I don't have access to champions to keep up with the rapid pace of numerous SaaS providers. I'm also limited as to the number of emails I'm allowed to send to our users. I would love to hear what others are doing as well.