Forum Discussion
Microsoft Adoption and Change Management Partner program
Hi Agustin,
There is a framework MS is giving to partners for Adoption and Change Management. You can find the materials, a video explaining and more info at https://aka.ms/changemanagement-for-partners
Hope this helps you!
Gabriel
For years Microsoft Services has successfully driven adoption using change management as the engine by engaging directly through a portfolio of Adoption Services offers, delivered by a dedicated Adoption and Change Management (ACM) Global Delivery Practice. For driving adoption of Office 365, as an example, these offers build on top of the Microsoft FastTrack approach and assets for Office 365, and incorporate IP from Prosci®, Inc. – the world leader in the professional discipline of Change Management.
For an in-depth look at Microsoft's investment in Change Management - see this June 2018 case study
In 2017, for the first time, Microsoft Services released the Adoption Services Program for Partners, based on the proven behavior Change Management methodology that we use, blending Prosci and Microsoft IP. This Program was designed to allow partners to build or expand their own services practice around Adoption and Change Management, and could complement their technical business. The program was released to 50 select partners in the UK and Australia in March 2017, and was expanded in May 2018 to some additional partners globally. We're currently gathering feedback, investigating how and when a broader rollout of this content should occur.
Now Microsoft Inspire has happened, I rounded up some links to share on what's going on.
- If your focus as a partner is Office/Microsoft 365 adoption, then watch the Microsoft Inspire session for Modern Workplace called "OFC118 - Retain customers for life through customer success and adoption change management" (direct link here)
- If your focus as a partner is Dynamics 365 adoption, then watch the Microsoft Inspire session for Business Applications called "BA146 - Grow your Microsoft Dynamics customers and business with customer success" (direct link here)
- You should also review the recent announcements on the upcoming Advanced Specialization on Adoption and Change Management (direct link here)
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To support partners being able to achieve the P-CSM designation, we are launching a series of boot camp training that will include 3 days for the Prosci® Certification in Change Management and a ½ day devoted to the application of the Prosci® tools to drive the adoption of Modern Workplace technologies. There will be a cost to attend these classes. Attending these classes will also provide access to the "Microsoft Adoption Services Program for Partners" IP bundle that extends the Prosci methodology for Office 365 and comes with a 40,000 word Delivery Guide and assets for use. This IP bundle is currently in limited release. Over time the thinking is to expand the availability of this IP from P-CSM partners to all partners at the Action Pack level and above.
Your best bet to find out more on all of these items is to use your existing, local Microsoft partner contacts to seek to engage with the P-CSM program at this time. The P-CSM program is led at a worldwide level by the Microsoft speakers on the two Microsoft Inspire recordings shown above.
Thanks,
Alistair Lowe-Norris
Hi Alistair Lowe-Norris we've been trying to pursue the P-CSM offering since the beginning of July but don't seem to be able to find out where to sign-up to take part. We were advised to consider this by Matt Kitson, CSM senior in the UK. Can you advise? Thanks
LindaPh - please connect with Steve.Green@microsoft.com directly and tell him I've sent you his way, and he will be able to help you! Thanks, Alistair.
Hi Alistair,
do you have any new updates/links for the "upcoming Advanced Specialization on Adoption and Change Management" at Microsoft Partner site? The only material available (PDF) is quite generic?
