Does digital transformation really speed up our work?

Digital transformation done properly and rightly sized speeds up work. It looks like you had no real training program. New tools, processes and procedures need training and documentation period. Tech has changed all throughout history (cars, typewriter, etc), but they seem to come faster in the digital age. I don't think you have an deficit, but poor change management is probably to blame. You are putting in work. There many people that don't want to learn new things. They complain and put in the exact same tickets with help desk.  Change management is actually my continual challenge as person who introduces new tech into my environment. How can I optimize these things so we can get the benefits technology has promised us? Good luck.