Forum Discussion
Choosing Adoption Metrics
What metrics to use will depend on what you want to achieve. General information on usage of Office 365 can be found in the Usage Analytics pack in PowerBI. Available for download for O365 administrators I think. There is a dashboard in there already pre-populated with main metrics, but with the help of PowerBi you can dive deeper into the details. It will give you information on the number of users in each tool, how often they use it and how they use it.
Additionally we use questionaires in Forms to not only measure numbers but also people's perception on whether their work is becoming simpler and more efficient by using O365 - ultimately that is the goal we want to achieve.
Community ManagerBoth engagement and service usage are valuable metrics but they are far outweighed by connecting your success to the actual process improvement or employee satisfaction measures. In driving adoption our effectiveness must be measured on business terms, not solely the technology.
By the end of October we will release our enhanced O365 Adoption framework. A segment of that is the Outcomes Matrix which gives suggestions for other types of metrics and their application. We'll discuss this at a high level in our October 17th O365 Champions call (you can join at https://aka.ms/O365Champoins) OR you can wait here and we'll publish the pointers at the end of the month.