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Deborah Wolf's avatar
Deborah Wolf
Brass Contributor
Mar 05, 2022

Champions Management Platform - tournament participants not appearing on tournament leaderboard

I am testing the new version of the Champions platform in our test environment. I thought that the tournaments were for champions, like events, but just another way for them to learn. Now I understand after reading another question, that they are for end users. However, that didn't solve my issue. 

 

I (admin) started a tournament and completed a few actions and immediately appeared on the tournament leaderboard. A colleague tried a few actions and did not appear on the leaderboard. We waited overnight. No luck. Our helpdesk tried. No luck. Then, I read about how it's not for champions so I removed her from the champions list and we tried again so she was just another end user. Still, I am alone on the leaderboard. 

Any tips on how to resolve this? I do not want to release the new version into prod until the tournament functionality works. I am still not sure if I'll use it but want to make sure that it does. 

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