Forum Discussion
Case Study #3: Organic Discovery vs. Forced Adoption
In this week’s adoption case study series, we look at two different ‘extreme’ approaches – one organic approach with limited training that encouraged end-users to discover and one that forced end-use...
I totally agree that every organization requires a different adoption strategy. Though, I'm pretty curious about the numbers: which organization has what (/ a higher) adoption rate?
I notice that your post is really focused on a certain part of adoption: training. For me, my natural approach would agree with the first IT-manager. Don't focus to hard on end-user (hands-on) training. Rather, my hypothesis would be that the will and understanding why to use a certain tool is more important than how to use it. Then again the users also need to have a common understanding of your policy/governance, but in my opinion it's really important for end-users to understand why certain tools are implemented and what its goal (scenario) is.
I notice that your post is really focused on a certain part of adoption: training. For me, my natural approach would agree with the first IT-manager. Don't focus to hard on end-user (hands-on) training. Rather, my hypothesis would be that the will and understanding why to use a certain tool is more important than how to use it. Then again the users also need to have a common understanding of your policy/governance, but in my opinion it's really important for end-users to understand why certain tools are implemented and what its goal (scenario) is.