Win 10 upgrade to Win 11 problem

Before I used Window Update to upgrade to Win 11 but it failed. The restore process also failed. I had to use a system backup a month before. After the restore, the Window verson was back to 22H2. It should be 24H2 when I started the upgrade. After that I could not update to 24H2 or upgrade to Win 11 through Window update. I need help to solve the problem.

Before I upgrade this  PC,  my notebook and another PC were easily upgraded to Win 11. I think the problem is the Kaspersky. Other machine I used Bitdefender.