Forum Discussion

SusanBradleyGeek's avatar
SusanBradleyGeek
MVP
Mar 03, 2018

Where do I ask a question about a technical issue with the tech community platform?

I was attempting to change my email address and it won't send out the verification email and now I'm "unsubscribed" from subscriptions as a result.  Is there a problem with the profile email process?...
Allen's avatar
Allen
Icon for Community Manager rankCommunity Manager
Mar 09, 2018

SusanBradleyGeek

 

Hi Susan,

 

I just confirmed the e-mail verification system is working as intended. The only thing I could suggest would be to check junk mail and if your using an organization's email account make sure they aren't blocking it for some reason. 

 

If you still do not have the verification email then please request it again and let me know what time you did that and what time zone your in and I will ask our engineering team to pull the mail server logs and see if we can see what happened. 

 

The only other suggestion would be to try a different e-mail account.

 

 

SusanBradleyGeek's avatar
SusanBradleyGeek
MVP
Mar 09, 2018

The verification email process - at least on that day I'll have to test it again - took several hours for the verification email to arrive.  It is not instantaneous like I am used to.

  • Allen's avatar
    Allen
    Icon for Community Manager rankCommunity Manager
    Mar 09, 2018
    Thanks Susan

    Let me know how you get on.
    • SusanBradleyGeek's avatar
      SusanBradleyGeek
      MVP
      Mar 09, 2018

      Attempted to change 3-9-218 5:54 pm pacific time.  Will report when the email comes in to verify.

      • SusanBradleyGeek's avatar
        SusanBradleyGeek
        MVP
        Mar 12, 2018

        Confirmation email was never received, checked spam filters, now trying another email address 3-12-2018 9:12 a.m.