Forum Discussion

Simon Terry's avatar
Simon Terry
MVP
Jul 28, 2016

What kind of conversations should we be having in the Office 365 Network?

What conversations will create the greatest value in this Office 365 network? I am clear from the introduction & community guidelines from the Office team that this network is not for support. Other ...
Brent Ellis's avatar
Brent Ellis
Silver Contributor
Jul 28, 2016

My take: 

 

"Support" for Answers forum -- (note on a personal level, I have never used this forum, nor do I plan to)

  • Any post where I have an expectation that someone from Microsoft will physically log a ticket and provide an answer

 

"Support" for here

  • I am seeing something weird, or something not working, and I want to ask the community (not necessarily Microsoft) if they are seeing the same thing, before maybe going to the answers forum, opening a O365 support ticket, contacting premiere, etc

 

It would do well not to put tight restrictions on the community.  If you tell me I have to go to 3 different places where I only used to have to go to 1, immediate non-starter.  Also, don't make assumptions that users are coming here to "talk just to Microsoft".  The majority of my interactions are not with Microsoft at all, and if someone from Microsoft happens to jump in, well great.  But the community is not dependent on Microsoft, quite the other way around.

  • Simon Terry's avatar
    Simon Terry
    MVP
    Jul 28, 2016

    Thanks Brent Ellis. I think that logic makes a lot of sense. The community can play a role in clarification of experiences or helping where Microsoft need not be explicitly involved from a product perspective. eg "How do you use? Has anyone? How do you solve?" type queries

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