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PeterBurgess's avatar
PeterBurgess
Copper Contributor
Jul 03, 2025

Skype Calling

Apologies in advance if this is not the best forum for this, but I am highly frustrated and desperate for a solution to my problem.

I was a happy Skype user until Microsoft took it over, and used the Skype calling feature frequently. I had a credit balance, but now that there is Teams, I seem to be unable to sign in with my old Skype ID and have to use the Microsoft one, and then find going to the Skype Dial Pad through teams, it says I have no credit!!!

My other problem is that my personal email address mailto:email address removed for privacy reasons seems to have been disabled as a sign-in for Microsoft - I'm not sure why, and all attempts to reset it have failed.....

I tried posting on Facebook, but got a suspicious response and am reluctant to give sign-on details to this person.

PLEASE can someone help?

Thank you

Peter

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  • Surya_Narayana's avatar
    Surya_Narayana
    Iron Contributor
    Jul 05, 2025

    hi PeterBurgess​ 

    Check below. all the best

    a.Recover Old Skype Account or Merge with Microsoft Account

    • Go to Microsoft Account Recovery.
    • Enter your old Skype ID (or email if you remember it) and follow the process.
    • You’ll be asked to verify using previous contact info or answer security questions.

    If you get a message like “This account doesn’t exist,” it may have been deleted or deactivated due to inactivity. If that's the case, unfortunately, credit may be unrecoverable unless you contact Microsoft Support (more below).

     

    b.Skype Credit Missing in Teams

    Skype and Teams use separate systems. You can’t use Skype Credit through Teams unless it's explicitly set up in a linked way — and in most cases, it's not.

    Fix:

    • Instead of Teams, go to the actual Skype desktop app or the website:
      https://web.skype.com
    • Sign in with your Microsoft account (the one your Skype is now linked to).
    • Click on your profile → Manage account → Check Skype Credit there.
    • If the credit isn’t there, you might be using a different account (even a minor variation in email can create a new Microsoft identity).

     

    c.Fix Disabled/Unusable Email

    If your personal email can't be used to sign in to Microsoft services:

    • Try https://account.live.com/password/reset
    • If reset fails, you’ll need to submit an account recovery form:
      https://account.live.com/acsr
    • Use an alternate email to receive replies from Microsoft.

    If Microsoft says the account doesn't exist, it may have been:

    • Deleted due to inactivity (typically after 2 years of no login).
    • Never fully migrated from Skype to Microsoft (pre-2013 users sometimes face this).

     

    Also leverage support from MS

    Contact for Microsoft Support

    If the above steps fail, reach out directly:

    1. Go to: https://support.microsoft.com
    2. Search for Skype Credit or account recovery, then select "Contact Support".
    3. Choose Skype > Account and Sign-in > Chat with an agent.

     

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