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msUser327's avatar
msUser327
Copper Contributor
Sep 11, 2019

Search for Exact Phrase does not work

The "Exact Phrase" search option does not work.  The instruction is to include the phrase in quotes. 

Example:  If I search for "this exact phrase", the search results include all posts with any of the three words, so any post with "this" or "exact" or "phrase" instead of limiting the results to only posts with "this exact phrase".

Where do you go to report bugs like this in the community site itself?

  • Dean_Gross's avatar
    Dean_Gross
    Silver Contributor

    when i search using quotes, I don't get results for the desired phrase. e.g., 'service now' or "service now" returns lots of posts with those words, but not with that phrase.

    • Allen's avatar
      Allen
      Icon for Community Manager rankCommunity Manager

      Hi All,

       

      Thank you my apologies that this has been missed in our review of threads.

       

      So I did a search with terms in quotes and it seemed to work, in that results with this exact phrase were promoted over those which only had one or other of the terms I entered.

       

      Is the issue that your expecting to only get 'exact' matches using the quote marks?

      • Allen 

        Hi Allan,

         

        I guess that's about exact phrase. I see no difference in search of "service now" and service now

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