Forum Discussion
MTC is getting ridiculously slow
Community Manager
I am really sorry that this is your experience, not least of which because we are actually seeing the opposite occur, i.e. pages have been speeding up as we have been simplifying our code base.
At the moment most pages on the community render in under 3 seconds, which is our target load time. That said there will be one user every 30 minutes or so where it may take longer as the cache refreshes.
We have also been able to duplicate some significant drop in community performance (where some pages take up to 10-13 seconds to load) on internet explorer. This has only recently been identified and we will be undertaking some work shortly to see what we can do to improve performance for these visitors.
I am always happy to get reports of performance issues you experience, although because of the amount of information I need from you it would probably be better to email them in to the Tech Community Team.
If you continue to experience problems on browsers other than Internet Explorer then please send us this information:
- A copy of your network tab in your browsers developer tools
- What browser and browser version are you using
- What OS and OS Version are you using
- What type of device are you loading the community on?
- Have you tried from a different network?
- What network connection are you using? i.e. Wifi, Ethernet, 3G and 4G.
- If you feel comfortable in command prompt please also run the following commands and send us the output:
tracert techcommunity.microsoft.com ping techcommunity.microsoft.com
Hi Allen,
thank you - I can of course send an e-mail with some data. However, I have a question: in Chrome, I can save the network tab as har file, which is relatively large. Is that, what you mean with a copy?
A TraceRT and Ping show me currently 163 ms until it reaches the TechCommunity after 13 hops. I can send a screenshot of that too.
I am generally using Chrome in its latest version, Windows 7 in German and a desktop PC connected by Ethernet to my FritzBox. I don't have access to a different network.
Best,
Mourad
- Allen
Hi,
The Har file contains way more info than I need but you can send it if you need to.
Otherwise just take a screenshot of the timeline.. I want to see what resources are loading over what timeframe to see if there is a specific asset your loading that's causing it to run slow.
Oh also the URL you were using when you did this.
Yeah, IE definitely behaves bad compared to other browsers, but it's not just a browser issue. Or a network issue. I have the exact same experience when I travel abroad, including when I'm in the states. I have the exact same experience on the mobile. I'm used to it by now, yesterday was simply double the pain. Every other forum I frequent is lightning fast compared to the MTC...
Here's another example of an performance issue that has nothing to do with the client side - these past few days when I open some spaces, most notably the Office 365 "general" one or Teams, the page loads (as slow as usual) and then I have to spend 30 more seconds waiting for the "spinner" before the first 5 threads actually appear.
Anyway, it does seem to work a bit better today, so maybe yesterday was just a particularly bad day. I do hope we get those IE improvements soon. But if you don't plan to "support" IE, just let us know accordingly.
- Allen
Got it, we will take a look at what is causing the issues for IE, obviously as a Microsoft browser we want to support it but if that position ever changes we will of course let everyone know as far in advance as we can do.
Mobile is a little different - we have a major piece of work, probably around the summer, to conduct a full review of the mobile experience. I am also hoping to setup a small group of users who represent our users to help us when we make design changes to make sure it make sense.
As I said above, any information you can share with me via e-mail will always help me with diagnosing your specific experience. So far the issue that Mourad-Louha is experiencing appears to relate to one single component in the community so I am going to take a look at that once I am back from Microsoft Ignite | The Tour London to see what might be causing the delay and what we can do to solve for it.
