Hello,

I have recently updated my laptop from Win 10 to 11, however i cannot reinstall from my MS account subscriptions my 

Office Home & Student 2013. I receive this message.

“

Hello,

I have recently updated my laptop from Win 10 to 11, however i cannot reinstall from my MS account subscriptions my 

Office Home & Student 2013. I receive this message.

“Office (64-bit or 32-bit) couldn’t be installed” error when trying to install

Applies To

If you tried to install a 64-bit or 32-bit version of the Microsoft 365 or Office, or a standalone application such as Visio on a computer that already has either the 32-bit or 64-bit version of Microsoft 365 or Office, you could see an error message similar to the one below. This occurs because you can't mix 64-bit and 32-bit versions of Microsoft 365 or Office.

"What to do"

To fix this error and switch from 32-bit to 64-bit (or vice-versa), you must do the following in this order.

Uninstall Microsoft 365 or Office

Go to Uninstall Office from a PC and follow the steps to uninstall the version of Microsoft 365 or Office (or stand-alone Microsoft 365 or Office application, such as Visio or Project) you don't want.

I have used the tool and Office cannot be found, but if i try again to re install i get the same message. 

What am i missing in order to complete the re-install ??

Thx