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TheShaunSaw's avatar
TheShaunSaw
Silver Contributor
May 31, 2020

Problem in the Messages icon badge in The Navigation Bar

I am seeing this issue from months. The number of unread messages badge on the messages icon in the Navigation Bar does not get updated when we have read those messages. The number badge does not go ...
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Allen's avatar
Allen
Icon for Community Manager rankCommunity Manager
Jun 01, 2020

TheShaunSaw 

 

Thanks we have seen this as well, to help us confirm which of two issues we are currently tracking this error relates to, could you confirm if you have an IPv6 Connection?

 

If you are not sure then go to a website like test-ipv6.com and it will run some simple connectivity tests one of them will tell you if you have a valid IPv6 Address. DO NOT POST IT HERE!

 

 

  • SergeiBaklan's avatar
    SergeiBaklan
    MVP
    Jun 05, 2020

    Allen 

    By the way, how it shall be?

    If I click on message it is opened and keep staying in Unread  mode. And in general I'd prefer it won't be shifted on Read after I navigate out. I could keep it for later answering and keep the message as Unread is the easiest way for such notice to myself.

    I make shift to Read navigating all messages pane or with Mark All as Read - at least for me it's enough.

  • TheShaunSaw's avatar
    TheShaunSaw
    Silver Contributor
    Jun 01, 2020
    Allen
    I checked the website you said and it tells me that I don't have an IPv6 connection and I have an IPv4 connection instead.

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