Forum Discussion

Brent Ellis's avatar
Brent Ellis
Silver Contributor
Jul 19, 2016
Solved

Not receiving any emails?

So I have yet to receive a single email from this network.  It appears my settings are configured correctly to email me, and nothing is turned off.   This is a personal microsoft account (gmail) ra...
  • jeffmedford's avatar
    jeffmedford
    Aug 17, 2016

    Email notifications are confirmed to be working properly now.  Thank you so much for your patience!

Pål Eilertsen's avatar
Pål Eilertsen
Copper Contributor
Dec 19, 2016
I am still not receiving notifications! Known issue?
Michael Carmel's avatar
Michael Carmel
Copper Contributor
Feb 07, 2017

I am not receiving them either.  It seems like a simple fix.  If you inspect your email header, you'll see that notifications are being sent from smtp.lithium.com but the SPF record requires that email from this domain only be sent from spf.protection.outlook.com.  Please correct!

  • jeffmedford's avatar
    jeffmedford
    Icon for Microsoft rankMicrosoft
    Feb 08, 2017

    Will take a look at this, thanks.

    • Pål Eilertsen's avatar
      Pål Eilertsen
      Copper Contributor
      Feb 09, 2017
      I have actually found out what the problem was. It seems that our IT provider doesn't have our UPNs as our email address. We have corrected it now and notifications are received just fine.

      Thanks for your feedback.
      • jeffmedford's avatar
        jeffmedford
        Icon for Microsoft rankMicrosoft
        Feb 09, 2017
        Pål Eilertsen wrote:
        I have actually found out what the problem was. It seems that our IT provider doesn't have our UPNs as our email address. We have corrected it now and notifications are received just fine.

        Thanks for your feedback.

        Thanks for letting me know!  We still have intermitten issues with others, so looking into why that may be, but it is working for the vast majority of members.