Forum Discussion
MS Teams add in not working on Outlook Classic
This has got me stumped.
So far we've changed registry keys:
HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Resiliency\DoNotDisableAddinList
Name: TeamsAddin.FastConnect
Amend name to: TeamsAddin.FastConnect
Ran commands:
%SystemRoot%\System32\regsvr32.exe /s /n /i:user %LocalAppData%\Microsoft\TeamsMeetingAddin\Current\x64\Microsoft.Teams.AddinLoader.dll
Deleted files:
Press Windows Key + R to open the Run dialog box.Type %localappdata%\Microsoft and hit Enter.Find and delete the folders named TeamsMeetingAddin, TeamsPresenceAddin, and SquirrelTemp (if they exist)
Ran the following:
Close Outlook and Teams.
Open Windows Settings > Apps > Installed Apps (or Programs and Features).
Search for Teams Meeting Add-in or Microsoft Teams Meeting Add-in for Microsoft Office.
Click the three dots (or right-click) and select Uninstall.
Re-open Teams, which will automatically prompt the reinstallation of the add-in, then open Outlook
We've uninstalled and reinstalled Teams. Also Skype is uninstalled.
The RDS Boxes are 2016
And we're stumped as to why MS Teams won't work, and the add-in on the ribbon for Outlook classic also won't enable MS Teams.
Any ideas? Please help!
1 Reply
- ThatGuyThatDoesStuffCopper Contributor
Some of our staff are having the same issue.
- On another users laptop that isn't affected by this, browse to C:\Users\username\AppData\Local\Publishers\8wekyb3d8bbwe\TeamsSharedConfig\ and copy this file app_switcher_settings.json somewhere on your computer
- On the affected users computer, exit Teams and Outlook
- On the affected users computer, browse to C:\Users\username\AppData\Local\Publishers\8wekyb3d8bbwe\TeamsSharedConfig\ and copy the app_switcher_settings.json file into TeamsSharedConfig
- Open Teams and leave it open for 2 or so minutes
- Then open Outlook and the ribbon should re-appear