Forum Discussion
Moderator reacts too slowly to requests!
Hello Deleted,
Apologies for any delay you have had with our moderation process. We check our abuse reports and handle them according to our Code of Conduct within a 24-48 hour time frame.
Have there been able threads you have reported for abuse recently that have not been looked at yet?
I think you are exaggerating the problem! I will add that I do not judge people by writing answers and I do not care how many badges he has and what rank he has in MTC.
Thank you Deleted Dylan_Snodgrass SergeiBaklan for your posts.
We had a great discussion so I will just observe and see how it goes and in case I come up with new idea, I will share it in the idea.
Thank you for your reply, which I agree with!
He would simply like obvious violations of the rules to cause immediate concealment - of course, this is not about not polite mutual responses, because this is a matter of culture of the MTC Member
But I saw how someone warned not to click on the link, and the dangerous link was still shared - I think it can be fixed!
Best regards
Sorry for jumping in, about which kind of moderation do we speak about? On the one hand that could be technical moderation. I left couple of resources due to intensive one: "Hey, Sergey, you didn't clearly explain your solution, our users may not understand it, please give more details and explanations". I could understand if such kind of feedback is from person I communicate with, but not from moderator.
On the other hand that's obvious violation of policies based on commonly recognized regulations - social or sexual harassments, plagiarism, spam and like. That definitely shall be moderated, but it doesn't require any very special training for moderators, just to ensure they react in reasonable time.
That could be something in the middle, actions/post which we don't like and which, from our point of view, could be done in more positive and polite wait or not to be done at all. But who will decide is that content polite enough or not, shall we involve moderators into that? We are from different countries with different cultures and tradition, what is just a joke for one person could be abuse for another. At the same time we are on Microsoft territory which is in US culture and we shall follow their rules.
I have no concrete suggestions, just my thoughts. As everything in this world, moderation has it's own pluses and minuses.
- Thank you both for this insightful conversation!
We are still researching ways we can bring more moderation power to our users to help keep the Microsoft Tech Community as up-to-date as possible with Microsoft news and resources.
Our team currently works to review anything reported for abuse within the 48-hour time frame, but these may take time to deliberate or research before action is taken, so if you see a lack of action, please keep in mind that review will not always equal an action you may see publically.
We work very hard to keep this community as fair and neutral as possible. Thank you both for this great suggestion and insight. - I think this discussion is very constructive and necessary - I'm curious about the MTC Manager's response and look forward to your response!
- Yes, but of course unjustified use will also be
was subject to checking and after e.g. 3 wrong markings simply such a user will lose such a right for some time, and then re-verification
will allow you to obtain such a privilege. - True, but consider the case not all users are good one (like you), they are people who are looking for ways to abuse the platform. Just imagine like we have a healthy conversation here (like this one) and someone use report abuse and hide our posts for 2 days.
I think that a better solution is to hide the reported post and after checking restore it, but you can not allow the MTC to be inappropriate content for 2 days despite reporting to the Moderator.
For me it is obvious - if my post is hidden then I can wait 2 days for restoration - I am a guest here so I accept Microsoft's rules.- Actually it happens in other forums and I observe this behavior.
There was a forum where if multiple users mark a post as abuse, it would hide it automatically until moderator take action and several users reports their post is missing and when it has been checked, they have been valid posts.
