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Microsoft Technical Community vs. Microsoft Q&A
Hi, As we know , Microsoft TechNet and MSDN forum are being replace with Microsoft Q&A forum and you may ask your technical questions there. Then we have this Microsoft Technical Community and in...
Thanks for the question, I totally understand why this maybe confusing. The Microsoft Tech Community focuses on IT Professionals, Developers and corporate customers and it is not primarily focused on support. Specially we like to encourage this audience to share best practices and provide feedback to product groups.
There are, of course, some official spaces for support of consumer products at https://support.microsoft.com or https://answers.microsoft.com and customers of those products would be best to ask their questions there.
Microsoft Q&A tends to be more of "Ask a question, get an answer" format where as the Microsoft Tech Community is a space to discuss with your peers, Microsoftees, MVPs and MCTs. I wouldn't necessarily redirect a user to Q&A over the Microsoft Tech Community, unless the question has already been answered on Q&A.
Feel free to let us know if there is any thread where you are not sure, but use as a guiding rule that if someone has asked a question here that we should answer it here unless its either a consumer product or one of the specialist communities (i.e. PowerBI, PowerApps, Dynamics 365 or Xbox)Allen
Hi Allen
Thank you for your explanation, I believe at some point in future, there is a need to differentiate them , so at the moment users would be able to ask question here or in forums and we would have two different data source which is not a good user experience unless there is a unified search mechanism like when we search it search MTC, Microsoft Q&A and Microsoft Answers, so users will only search in one place.
You mentioned about sharing the feedback but I experience in most cases, Microsoft tell us to share our feedback through other means like feedback options in the product or Feedback Hub app.
yes.
This whole thing requires multifaceted analysis and requires the cooperation of many Microsoft teams. There really can be people confused because most MTC members are volunteers!
This whole thing requires multifaceted analysis and requires the cooperation of many Microsoft teams. There really can be people confused because most MTC members are volunteers!