Forum Discussion
Microsoft Technical Community vs. Microsoft Q&A
Thanks for the question, I totally understand why this maybe confusing. The Microsoft Tech Community focuses on IT Professionals, Developers and corporate customers and it is not primarily focused on support. Specially we like to encourage this audience to share best practices and provide feedback to product groups.
There are, of course, some official spaces for support of consumer products at https://support.microsoft.com or https://answers.microsoft.com and customers of those products would be best to ask their questions there.
Microsoft Q&A tends to be more of "Ask a question, get an answer" format where as the Microsoft Tech Community is a space to discuss with your peers, Microsoftees, MVPs and MCTs. I wouldn't necessarily redirect a user to Q&A over the Microsoft Tech Community, unless the question has already been answered on Q&A.
Feel free to let us know if there is any thread where you are not sure, but use as a guiding rule that if someone has asked a question here that we should answer it here unless its either a consumer product or one of the specialist communities (i.e. PowerBI, PowerApps, Dynamics 365 or Xbox)Allen
Community Manager
Thanks for the question, I totally understand why this maybe confusing. The Microsoft Tech Community focuses on IT Professionals, Developers and corporate customers and it is not primarily focused on support. Specially we like to encourage this audience to share best practices and provide feedback to product groups.
There are, of course, some official spaces for support of consumer products at https://support.microsoft.com or https://answers.microsoft.com and customers of those products would be best to ask their questions there.
Microsoft Q&A tends to be more of "Ask a question, get an answer" format where as the Microsoft Tech Community is a space to discuss with your peers, Microsoftees, MVPs and MCTs. I wouldn't necessarily redirect a user to Q&A over the Microsoft Tech Community, unless the question has already been answered on Q&A.
Feel free to let us know if there is any thread where you are not sure, but use as a guiding rule that if someone has asked a question here that we should answer it here unless its either a consumer product or one of the specialist communities (i.e. PowerBI, PowerApps, Dynamics 365 or Xbox)
Allen
Hello!
Thank you for your explanation, I think it would be good to pin this topic here so that it was all the time for inspection – because it will help everyone to communicate properly in the MTC, or direct your inquiries else way!
