Forum Discussion
Microsoft Technical Community vs. Microsoft Q&A
Thanks for the question, I totally understand why this maybe confusing. The Microsoft Tech Community focuses on IT Professionals, Developers and corporate customers and it is not primarily focused on support. Specially we like to encourage this audience to share best practices and provide feedback to product groups.
There are, of course, some official spaces for support of consumer products at https://support.microsoft.com or https://answers.microsoft.com and customers of those products would be best to ask their questions there.
Microsoft Q&A tends to be more of "Ask a question, get an answer" format where as the Microsoft Tech Community is a space to discuss with your peers, Microsoftees, MVPs and MCTs. I wouldn't necessarily redirect a user to Q&A over the Microsoft Tech Community, unless the question has already been answered on Q&A.
Feel free to let us know if there is any thread where you are not sure, but use as a guiding rule that if someone has asked a question here that we should answer it here unless its either a consumer product or one of the specialist communities (i.e. PowerBI, PowerApps, Dynamics 365 or Xbox)Allen
https://visualstudio.microsoft.com/pl/msdn-platforms/
Maybe it will be helpful because MTC is in my opinion a discussion forum and certainly not technical support for a particular Microsoft product!
Please map what you think?
I also noticed there are technical questions are being asked here and they are being answered by the community and Microsoft too.
I believe there is a need to differentiate them to avoid confusion like ask all technical questions in Microsoft Q&A (IT and Developer) and Microsoft Answers (Consumer) and general discussion (no technical questions in the Microsoft Technical Community).
Yes I agree with you, but how to do it? It is the users who choose the place to ask!
Surely it is difficult for everyone to make inquiries were ultimately in the most appropriate place! It is not possible to move them automatically because the questions are often unclear and only the discussion helps to understand the problem
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In case this is decision by the forum, they could advise user to redirect users. For example, I am active in both Microsoft Answers and Microsoft Q&A. However, when I see consumer question in Microsoft Q&A , even though I know the answer, I advise the user to ask it in the Microsoft Answers. When I saw technical question in Microsoft Answers, I asked user to post it on Microsoft Q&A (even when I know the answer). This way most technical questions will be placed in the Microsoft Q&A and consumer questions will be placed in the Microsoft Answers. In case we know the scope of this forum we may redirect users accordingly . It would be easier for users and they will know where to search for what topic.
