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Budedwards's avatar
Budedwards
Copper Contributor
Aug 24, 2026

Microsoft account locked

I am out of ideas and extremely frustrated with the lack of support offered by Microsoft. 

I was prompted to reset my password this morning (i didnt request it) 

Sadly i do not know the current password and had not saved in Google Chrome. 

I do have access to the authenticator on my mobile so i figured it would be simple! 

No matter what i tried i could not reset the password. Now i have locked the account trying incorrect passwords to many times. 

Is there a way that i can actually get physical support from Microsoft? 

I have a family history of images on Onedrive that i simply cannot lose access to. 

Xbox history and purchased games, less important but still annoying. 

Outlook, years of emails and attachements. 

If anyone has any ideas im all ears... 

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