Forum Discussion
Love the Community, Hate the Website
Thank you for taking the time to post in agreement of the original post. During 2020 we did a whole lot of work to improve our community response time (i.e. remove old code, getting better and smarter at caching data that didn't need to be 'live', moving the community in to the Azure Cloud, reducing our dependency on external JavaScript etc), and this did significantly improve page load time.
What we are seeing is, certainly for the last 48 hours, the site has been periodically much slower than normal, but only for some users. We have our engineering team investigating the cause of this and we hope to have it resolved shortly.
Job done? No not at all, we are about as fast as the current platform will allow and so since the pandemic hit we have been working with our vendor to update the whole technology stack to achieve a few objectives:
- Improve overall accessibility of the site and help users create content to make their content easier to consume for all.
- Move from the current code stack the community is on to one that is designed to work in the cloud.
- A complete reskin of the site to update our IA, UI and UX to faciliate the much bigger and more successful community we have become.
These are to name but a few of the things we are working on, and as we get closer to delivering on these I fully ancticipate asking community members for their input as well.
The average time taken for a page to load prior to the issue we discovered in the last 48 hours was 3.5 seconds. (still not stellar but an improvement on the 6-8 seconds we are seeing at the moment).
I will let you know when we have an update.
It's only been 2 years since the original post.
I'm sure they never noticed any problem and they just need a bit more time to fix it....
- Allen
Community Manager
Thank you for taking the time to post in agreement of the original post. During 2020 we did a whole lot of work to improve our community response time (i.e. remove old code, getting better and smarter at caching data that didn't need to be 'live', moving the community in to the Azure Cloud, reducing our dependency on external JavaScript etc), and this did significantly improve page load time.
What we are seeing is, certainly for the last 48 hours, the site has been periodically much slower than normal, but only for some users. We have our engineering team investigating the cause of this and we hope to have it resolved shortly.
Job done? No not at all, we are about as fast as the current platform will allow and so since the pandemic hit we have been working with our vendor to update the whole technology stack to achieve a few objectives:
- Improve overall accessibility of the site and help users create content to make their content easier to consume for all.
- Move from the current code stack the community is on to one that is designed to work in the cloud.
- A complete reskin of the site to update our IA, UI and UX to faciliate the much bigger and more successful community we have become.
These are to name but a few of the things we are working on, and as we get closer to delivering on these I fully ancticipate asking community members for their input as well.
The average time taken for a page to load prior to the issue we discovered in the last 48 hours was 3.5 seconds. (still not stellar but an improvement on the 6-8 seconds we are seeing at the moment).
I will let you know when we have an update.
Allen thanks for responding to this issue. The website does feel a lot more responsive than it did two years ago when I originally made this post. I know these things take time. But it is a bit strange that someone @responded directly to two commenters agreeing with my post, but never responded to me.
¯\_(ツ)_/¯
- Allen
I am sorry I never replied to your original post, we actually had another thread going on at the same time about the same issue which I did a @everyone style reply to. The intention at the time was to merge the posts together but clearly that never happened.
I am pleased you find the site faster than when you originally posted but I hope you will agree it could still be faster.
Really at this point all I can do is assure you that not replying to your original post was an oversight not a deliberate act.
I hope you will accept my apology in this matter.
Allen
