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Allen's avatar
Allen
Icon for Community Manager rankCommunity Manager
Mar 03, 2022

Language Translation is currently disabled

Hi all,   We have discovered a bug in our AI language translation feature and while we work to fix it, we have turned off AI Translation.    I will update here once it is fixed and, in the me...
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Allen's avatar
Allen
Icon for Community Manager rankCommunity Manager

Language translation issues have now been fixed and language translation is now available again.

 

Due to the backlog it may take longer than usual to get any translations requested but we have scaled up the resources allocated to it so we hope to keep any delay to a minimum. 

 

Allen

JKPieterse's avatar
JKPieterse
Silver Contributor
Aug 19, 2022
Is it turned off again? It currently appears not to be in the UI anywhere.
  • Allen's avatar
    Allen
    Icon for Community Manager rankCommunity Manager
    Aug 19, 2022
    Hi Jan,

    Thanks for posting, unfortunately we had to turn this service off, the cost to run it compared with the incredibly low utilization of the service meant it was unsustainable.

    It’s been off now since July 1st.

    Apologies for any inconvenience
    • JKPieterse's avatar
      JKPieterse
      Silver Contributor
      Aug 19, 2022
      Pity. Especially in the Excel community I regularly see posts in languages other than English. I can no longer answer those.
      • Allen's avatar
        Allen
        Icon for Community Manager rankCommunity Manager
        Aug 19, 2022
        Jan,

        We did a quick study of some users who did use our translation service and many of them told us they use their browsers built in translator service on other sites or copy questions into a translator service.

        I realise it’s an extra step but in the current economic climate we had to make some tough choices on what we invested in.

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