Forum Discussion
issues with update installing
I need help in completing the Windows Update for "Cumulative Update for Windows 11 Insider Preview (10.0.26200.5670) (KB5060831)"
1 Reply
- Surya_NarayanaIron Contributor
Hi Ashraful007 i have found below steps. you can give a try and see.
1.Run the Windows Update Troubleshooter
- Press Win + I → Settings
- Go to System > Troubleshoot > Other troubleshooters
- Click Run next to Windows Update
- Apply any fixes it finds
- Reboot and try updating again
2.Clear Windows Update Cache (SoftwareDistribution)
Sometimes corrupted cache prevents successful updates.
- Open Command Prompt as Administrator
- Run these commands in powershell
net stop wuauserv
net stop bits
ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
net start wuauserv
net start bits
- Now check for updates again (Settings > Windows Update > Check for updates)
3.Use Windows Update Assistant or Standalone Installer
Since this is an Insider build, Update Assistant won't help — but you can try the manual download:
- Go to: https://www.catalog.update.microsoft.com
- Search for KB5060831
- Download the matching version (x64) for your build (likely the latest Canary/Dev)
- Run the .msu file manually
Note: If it's not listed, the update might only be distributed via Insider WU channel. In that case, skip to next step.
4.Try Installing via PowerShell (if GUI fails)
- Open PowerShell as Administrator
- Run below
Install-Module PSWindowsUpdate
Import-Module PSWindowsUpdate
Get-WindowsUpdate -KBArticleID KB5060831 -Install -Verbose
You may need to approve NuGet installation the first time.
5.Reset Windows Update Components (Scripted)
Use a Microsoft-provided reset script:
- Download from here: https://learn.microsoft.com/en-us/troubleshoot/windows-client/installing-updates-features-roles/additional-resources-for-windows-update
- Or run this all-in-one command script:
net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
ren C:\Windows\System32\catroot2 Catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver
Then check for updates again.
6.Switch Insider Channel (if stuck indefinitely)
If KB5060831 won’t install after multiple reboots and resets, you may:
- Roll back to the last working build
- Or switch from Canary to Dev (or vice versa)
Go to:
Settings > Windows Update > Windows Insider Program > Choose your Insider settings7.Last Resort: In-Place Repair Install
If nothing works, download the latest Insider ISO and do an in-place upgrade by taking backup of your personel files and apps