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Ashraful007's avatar
Ashraful007
Copper Contributor
Jul 02, 2025

issues with update installing

I need help in completing the Windows Update for "Cumulative Update for Windows 11 Insider Preview (10.0.26200.5670) (KB5060831)"

1 Reply

  • Hi Ashraful007​ i have found below steps. you can give a try and see. 

    1.Run the Windows Update Troubleshooter

    1. Press Win + I → Settings
    2. Go to System > Troubleshoot > Other troubleshooters
    3. Click Run next to Windows Update
    4. Apply any fixes it finds
    5. Reboot and try updating again

     

    2.Clear Windows Update Cache (SoftwareDistribution)

    Sometimes corrupted cache prevents successful updates.

    1. Open Command Prompt as Administrator
    2. Run these commands in powershell

    net stop wuauserv

    net stop bits

    ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

    net start wuauserv

    net start bits

    1. Now check for updates again (Settings > Windows Update > Check for updates)

     

    3.Use Windows Update Assistant or Standalone Installer

    Since this is an Insider build, Update Assistant won't help — but you can try the manual download:

    1. Go to: https://www.catalog.update.microsoft.com
    2. Search for KB5060831
    3. Download the matching version (x64) for your build (likely the latest Canary/Dev)
    4. Run the .msu file manually

    Note: If it's not listed, the update might only be distributed via Insider WU channel. In that case, skip to next step.

     

    4.Try Installing via PowerShell (if GUI fails)

    1. Open PowerShell as Administrator
    2. Run below

    Install-Module PSWindowsUpdate

    Import-Module PSWindowsUpdate

    Get-WindowsUpdate -KBArticleID KB5060831 -Install -Verbose

    You may need to approve NuGet installation the first time.

     

    5.Reset Windows Update Components (Scripted)

    Use a Microsoft-provided reset script:

    • Download from here: https://learn.microsoft.com/en-us/troubleshoot/windows-client/installing-updates-features-roles/additional-resources-for-windows-update
    • Or run this all-in-one command script:

    net stop wuauserv

    net stop cryptSvc

    net stop bits

    net stop msiserver

    ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

    ren C:\Windows\System32\catroot2 Catroot2.old

    net start wuauserv

    net start cryptSvc

    net start bits

    net start msiserver

    Then check for updates again.

     

    6.Switch Insider Channel (if stuck indefinitely)

    If KB5060831 won’t install after multiple reboots and resets, you may:

    • Roll back to the last working build
    • Or switch from Canary to Dev (or vice versa)

    Go to:
    Settings > Windows Update > Windows Insider Program > Choose your Insider settings

     

    7.Last Resort: In-Place Repair Install

    If nothing works, download the latest Insider ISO and do an in-place upgrade by taking backup of your personel files and apps

     

     

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