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Gerald_Mathieu's avatar
Gerald_Mathieu
MCT
Feb 17, 2025

Inbox / Private messages broken on my profile

Hi, I'm trying to get informations regarding a case I opened 2 months ago and they are sent through private messages I can't open. I see that I have 97 unread messages but when I click on t...
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Ramona_Maxwell's avatar
Ramona_Maxwell
MCT
Aug 05, 2025

Hi Allen - How is it going on bug#2? I'm still unable to access messages. I'd be happy to volunteer as QA for the next fix :-D 

Allen's avatar
Allen
Icon for Community Manager rankCommunity Manager
Aug 11, 2025

Ramona_Maxwell​ I would love to say, it will be fixed shortly but we are currently navigating some difficulties with the next update to the platform which have prevented us releasing it. Until thats fixed I do not have an ETA for you I am afraid.

There is a workaround, with your permission I can likely fine the offending messages in your inbox and delete them and that should let you open the private message function.

Allen

  • Allen's avatar
    Allen
    Icon for Community Manager rankCommunity Manager
    Aug 13, 2025

    Mika Baljaskin​ there are two options here, wait for the permanent fix or I can apply a work around but you may lose all the messages in your inbox in the process (I had to delete all of Ramona_Maxwell​ 's) 

    • Mika Baljaskin's avatar
      Mika Baljaskin
      Copper Contributor
      Aug 14, 2025

      Thanks Allen​! I'm not in a hurry, so I can wait. Ping me when it's fixed.

      • Allen's avatar
        Allen
        Icon for Community Manager rankCommunity Manager
        Aug 14, 2025

        Ok then we will wait for the main fix for you Mika - if that changes and you need access to your inbox drop us an email using the Contact Us​ 

  • Ramona_Maxwell's avatar
    Ramona_Maxwell
    MCT
    Aug 11, 2025

    Hi Allen - If you know the secret sauce I'd be happy for you to delete the offending messages and you have my permission to do so. ~Ramona

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