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Gerald_Mathieu's avatar
Gerald_Mathieu
MCT
Feb 17, 2025

Inbox / Private messages broken on my profile

Hi, I'm trying to get informations regarding a case I opened 2 months ago and they are sent through private messages I can't open. I see that I have 97 unread messages but when I click on t...
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Private Messaging
Allen's avatar
Allen
Icon for Community Manager rankCommunity Manager
May 12, 2025

CA-Callahan​ _MoZZa​ Ramona_Maxwell​ 

please try again, a fix was released in the most recent build which should fix this for most users - there is one other bug we are tracking which we hope to have fixed soon.

  • Allen's avatar
    Allen
    Icon for Community Manager rankCommunity Manager
    May 27, 2025

    Yeah its probably those announcements that caused the initial problem and are continuing to slow the load time. We are still working with the platform vendor for a longer term fix for that.

    If you delete the ones with the announcement microphone it should speed up.

    • Ramona_Maxwell's avatar
      Ramona_Maxwell
      MCT
      Jun 12, 2025

      Unfortunately mine is still not working, no message list ever appears.

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