Forum Discussion
Inbox / Private messages broken on my profile
Community ManagerCA-Callahan _MoZZa Ramona_Maxwell
please try again, a fix was released in the most recent build which should fix this for most users - there is one other bug we are tracking which we hope to have fixed soon.
Hi Allen - How is it going on bug#2? I'm still unable to access messages. I'd be happy to volunteer as QA for the next fix :-D
I'm having this issue too. I marked all messages "read" but still can't access Inbox.
- Allen
Ramona_Maxwell I would love to say, it will be fixed shortly but we are currently navigating some difficulties with the next update to the platform which have prevented us releasing it. Until thats fixed I do not have an ETA for you I am afraid.
There is a workaround, with your permission I can likely fine the offending messages in your inbox and delete them and that should let you open the private message function.Allen
- Allen
Mika Baljaskin there are two options here, wait for the permanent fix or I can apply a work around but you may lose all the messages in your inbox in the process (I had to delete all of Ramona_Maxwell 's)
It appears to be working, mostly!
BUT-- it takes FOREVER to load. If people are expecting it to work, they will assume it is still broken because it easily takes a full minute to load anything on the page. I expect people are likely to get timeout errors in some situations because of how long it takes.
But if you can wait, it does seem to show the inbox again. And I replied to a message I was sent a very long time ago, and they did get the reply in their inbox. So the needle has moved, and that's good.- Allen
CA-Callahan
You are correct, I didn't tell you all was well yet because they are still working on why its taking so long to load and also why the sent box will frequently not load.
I probably should have said 'hey... its fixed.. kinda' but I will let you know once behaviour is more 'normal'Well that's hopeful progress but I'm still curious whether anything valuable is hiding in the 99+ messages in my inbox! It is odd that Microsoft's own communities are tolerating such a basic feature being broken.
Allen Thanks ;-)
- Allen
Yeah its probably those announcements that caused the initial problem and are continuing to slow the load time. We are still working with the platform vendor for a longer term fix for that.
If you delete the ones with the announcement microphone it should speed up.Unfortunately mine is still not working, no message list ever appears.
