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Gerald_Mathieu's avatar
Gerald_Mathieu
MCT
Feb 17, 2025

Inbox / Private messages broken on my profile

Hi, I'm trying to get informations regarding a case I opened 2 months ago and they are sent through private messages I can't open. I see that I have 97 unread messages but when I click on t...
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Ramona_Maxwell's avatar
Ramona_Maxwell
MCT
Apr 02, 2025

I'm experiencing the same issue and tested on Firefox on Windows and on an iPad (normal and incognito) as well as on a fresh installation of Edge on a separate Windows machine. My screen looks identical to yours with the icon saying I can choose a message but no message list appears to pick from.Allen please respond.

  • Allen's avatar
    Allen
    Icon for Community Manager rankCommunity Manager
    Apr 03, 2025

    Ramona_Maxwell Gerald_Mathieu 

    Thank you for your report, we have had a handful of similar reports sent to us via email. The good news is engineering have developed a fix for it and it will be fixed in the next release. 

    We will of course update this thread once its fixed, unfortunately there is no workaround at the moment and so please accept my apologies for the inconvenience.

    • Gerald_Mathieu's avatar
      Gerald_Mathieu
      MCT
      Apr 03, 2025

      Thanks Allen 

      Happy to see that Community Managers are doing a great job here ;-)

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