Forum Discussion

SergeiBaklan's avatar
SergeiBaklan
Diamond Contributor
Feb 08, 2020

How Conversations and Posts are counted?

Checked Home page Great, but my guess was that each conversation has at least one post. How it is happened that we have ~1.5 time more conversations than posts?
HotCakeX's avatar
HotCakeX
MVP
Feb 09, 2020
If it's hidden from majority of users then it makes sense to fix the numbers on the front page too (88 instead of 105)
Allen's avatar
Allen
Icon for Community Manager rankCommunity Manager
Feb 10, 2020

Hi all,

 

Great discussion but hopefully I can add some clarity here.

 

Conversations

When someone posts a new post to the community and someone replies to that post that still 1 conversation. So you could have 6 conversations and 50 posts, it just meets those 6 conversations have allot of replies... similarly you could have 6 conversations and only 1 post, this would just mean 5 conversations have no replies.

Posts

This is all replies to conversations, generally we want the number of posts to exceed the number of conversations as that would indicate you, the members are hopefully finding answer to your queries.

 

Members vs Posts

 

Is it possible to have more members than posts / conversations? Totally, it just means there are lots of lurkers and that we need to engage or help users get involved better. What would be odd is to have allot more posts than members, although its still possible you have lots and lots of really engaged members.

Does this help explain some of this?

 

 

  • SergeiBaklan's avatar
    SergeiBaklan
    Diamond Contributor
    Feb 10, 2020

    Allen 

    Hi Allan,

     

    I see now, thank you. As well as HotCakeX I'm bit surprised and could only take this logic as it is. 

     

    What about number of communities, if some are hided, perhaps on communities page to mention All available or like instead of All?

  • HotCakeX's avatar
    HotCakeX
    MVP
    Feb 10, 2020
    Yeah, unless,
    Conversations = the discussion post (the first post that a user creates in a forum) + comments
    &
    posts = only comments in discussions

    OR
    maybe the reason why Conversations count is so higher than Posts count is that Conversations also include blog posts, KB articles and articles ?
  • Allen's avatar
    Allen
    Icon for Community Manager rankCommunity Manager
    Feb 10, 2020
    Let me check that.. it seems a little high..
  • HotCakeX's avatar
    HotCakeX
    MVP
    Feb 10, 2020

    Thanks for the explanation, I for one am convinced, although Mr.Sergei started the conversation

    so basically the reason why there are more conversations than posts is that there are are ~200,000 unanswered discussions at the moment.