Forum Discussion
Displaying unread messages
Hi Allen,
The main limitation is what Show More Conversations is greyed out. Usually unread messages to find are not on first pages. One scenario - they appears if you have not enough time to read everything in one sessions, and you have set of such short sessions. After that one day you'd like to check all what was missed.
With current implementation you need to select Newest first, click couple dozen of times on Show More Conversations, and only after that you may apply Unread filter to show if not all then majority of them.
Community Manager
As always thank you for the feedback, so in your opinion is this limitation a deal breaker?
And would you rather have to do this and be able to see unread messages in this fashion or would it be better if we went back to the way it was?
Another related issue - feed on community page shows some conversations as unread (Newest filter, Unread one selects them), they are counting in Space tile and have grey bar. However, I've definitely seen them (perhaps from another computer, don't remember) and if I open such conversations they have no grey bar within it.
Oh, I see, thank you. These are separate.
But it works only first time, I scrolled Newest, click Unread, opened unread conversations in new tabs, refreshed tab with community, again on Newest, see some unread
clicked on Unread filter - nothing
- AllenIt only shows you the number of unread messages in the collections you have already loaded.
i.e. if you open the page and then click unread you will only get the unread 'newest' messages. If you then click on the other filter the collection will grow and so will potentially the 'unread' messages. If there is no 'Show more messages' button or it inactive its because in the collect you have loaded thus far there are not more than 5 unread messages.
I appreciate that's a bit of a fudge but the underlying platform doesn't allow us to just show you all of your unread messages (I have an idea with Lithium to implement it but until they do...) so we have tried to make something that will work, even if its not perfect. Hi Allen,
Sounds great. I was off for few days and it's right time to test how it works.
I still have 5 conversations on the screen with unread posts (actually it shall be much more), no way to expand and "Show more messages" is not active in Unread view. Or I do something in a wrong way?
- Allen
Hi All,
So we have now brought 'unread' down to the community and board level.
Further we have also implemented a form of auto load on the pages so you do not need to click the 'Click to see more conversations' button.
We have a known issue at the moment where the auto load keeps causing the side bar components to scroll further and further down on smaller screens (i.e. mobile) and we plan to fix it shortly
- Allen
If we went back to the view we had before then you wouldn't have the 'unread' filter.
We have however discovered a bug where 'newest' is not always in the correct order - we are looking to fix that by tomorrow.
Hi Allen,
... so in your opinion is this limitation a deal breaker?
Nope, I don't think that's a showstopper.
And would you rather have to do this and be able to see unread messages in this fashion or would it be better if we went back to the way it was?
Do we really have "or..or" choice? My understanding they live together and the combination is better than only one of these ways.