Forum Discussion
concern about quality of responses in discussions
Best responses can affect judgement on Microsoft side, like you said there could be behind the scene stats, so best responses could be included, that alone motivates people who have the right, MVPs, to mark their posts as best response.
And I'm seen MVPs do that, it's even happened to me personally, where I posted a topic and some MVP came and posted a nonsensical post and then marked his own post as best response!
why it matters who marks a post as best response?
Wow I'm surprised this is even a question, the answer is quite obvious.
because it's disrespectful and unconstructive, let me explain. when I make a post or ask a question, anywhere, MTC or StackExchange, I have certain goals for asking that question, I should be the one evaluating the answers I receive and choose which one is the best for my question and serves my needs and solves my problem. this is in fact letting someone else make a decision for you, as if you are unable to make that decision for yourself.
the reason you think, how many best responses someone has means nothing, is the fundamental problem. the number of best responses shouldn't be worthless like that.
in communities such as Spiceworks or mega communities such as StackExchange, others don't have the right to choose best response for the OP (original poster).
And in those communities, higher number of "best responses" yields a better chance for even finding a job. that's how valuable it is.
those are successful examples that MTC should follow.
Community Manager
Always happy to take feedback on the different mechanisms we use to help identify best responses, metrics or any other aspect of the community. I however want to start by stating that the vast majority of our MVPs use the 'accept as best response' button with due care. Where this is not the case and you feel that a post as been marked incorrectly, you can always highlight it to our team via a PM, emails us or you can report the post.
Posts marked as best response or verified answer by Microsoft (separate thing) are not primarily used to support the MVP Program and so collecting as many as you can is not likely to impact if you get to remain an MVP per say. We recommend that the original poster be given time to mark the post as a best response before an MVP, Employee or Admin comes in behind them and cleans it up by choosing which one they think is the best response.
The purpose of best responses is to help SEO so that search engines that build a Q&A library can effectively show relevant answers to questions. This is why when you enter a question in Google, for example, you will see the 'people ask widget' and it rarely has anything from stack overflow in it.
As many of you will know the Microsoft Tech Community has a rank structure to help show users who have become trusted by their peers, these ranks are attained for a mix of activities in the Microsoft Tech Community including Best Responses. The problem we often have is that users do not come back and mark any replies as best response, even where the person posting has asked them to in their post (i.e. If my post was helpful then please mark it as best response). This why moderators (employees and MVPs) have the ability to mark posts as best response.
HotCakeX as it stands today you are the ONLY non MVP of the community have reached our highest rank currently, this tells me you spend allot of time here, we appreciate it. Hopefully your interactions with our team have shown that we do listen to what you have to say and we will correct behaviors, comments or other things that are inappropriate or detracting from the community all up or otherwise in breach of our Code of Conduct or Terms of Use.
Finally SergeiBaklan is a great guy, and I am sure he engaged with this discussion to try to correct things he felt were wrong in the thread. Our MVPs, including SergeiBaklan have a special place in our community and the wider Microsoft eco-system. They give up their own time and effort to help support Microsoft Customers and Microsoft wider objectives,
if anyone in the community has a problem with an MVP or employee, their conduct or behavior then please reach out to our team and we will work to resolve any conflicts.
- Spoiler
Allen wrote:Always happy to take feedback on the different mechanisms we use to help identify best responses, metrics or any other aspect of the community. I however want to start by stating that the vast majority of our MVPs use the 'accept as best response' button with due care. Where this is not the case and you feel that a post as been marked incorrectly, you can always highlight it to our team via a PM, emails us or you can report the post.
Posts marked as best response or verified answer by Microsoft (separate thing) are not primarily used to support the MVP Program and so collecting as many as you can is not likely to impact if you get to remain an MVP per say. We recommend that the original poster be given time to mark the post as a best response before an MVP, Employee or Admin comes in behind them and cleans it up by choosing which one they think is the best response.
The purpose of best responses is to help SEO so that search engines that build a Q&A library can effectively show relevant answers to questions. This is why when you enter a question in Google, for example, you will see the 'people ask widget' and it rarely has anything from stack overflow in it.
As many of you will know the Microsoft Tech Community has a rank structure to help show users who have become trusted by their peers, these ranks are attained for a mix of activities in the Microsoft Tech Community including Best Responses. The problem we often have is that users do not come back and mark any replies as best response, even where the person posting has asked them to in their post (i.e. If my post was helpful then please mark it as best response). This why moderators (employees and MVPs) have the ability to mark posts as best response.
HotCakeX as it stands today you are the ONLY non MVP of the community have reached our highest rank currently, this tells me you spend allot of time here, we appreciate it. Hopefully your interactions with our team have shown that we do listen to what you have to say and we will correct behaviors, comments or other things that are inappropriate or detracting from the community all up or otherwise in breach of our Code of Conduct or Terms of Use.Finally SergeiBaklan is a great guy, and I am sure he engaged with this discussion to try to correct things he felt were wrong in the thread. Our MVPs, including SergeiBaklan have a special place in our community and the wider Microsoft eco-system. They give up their own time and effort to help support Microsoft Customers and Microsoft wider objectives,
if anyone in the community has a problem with an MVP or employee, their conduct or behavior then please reach out to our team and we will work to resolve any conflicts.
Thanks for the explanation,
I understand that by using a framework like Khoros, you have to adhere to certain features, i believe you can't make fundamental changes into how this website works, or there might not be enough resources available to you to make these changes, or lots of other reasons.
and I don't want to be someone who doesn't care about them and just complains.
my feedback below is only for when it's possible to make these changes, if it's not possible then of course you can ignore it and i'll understand.
Spoilerso why MTC is the only community that needs to do this on behalf of other users?
and also if it helps SEO, then why not make it subject to peer review so people can vote on it, then it won't be only up to 1 person.
StackExchange, Spiceworks, SteamCommunity, they all are very popular and big and appear in search results quite often, none of them allow anyone, other than the OP, to choose a best response.
why MTC needs to be fundamentally different from them?
when I search in Google or Bing, I get those kinds of results that you are talking about, but they barely refer to the best response or something marked as answer, in those websites.
most of the time, those results point to a part of the text in those web pages, might be a post that has got many likes, or maybe a topic that has many views, or just the keywords you enter into the search engine matches the words used in that post.
for when a user forgets to mark a post as best response, you can let people (above certain rank) to review and vote on posts, and if a post has got enough votes, it will be marked as best response, and this way it will be done by the communities, not a single person.
Thanks and I'm glad to have the rank, although it's mostly based on post count :))
I don't have problem with anyone personally, everyone is respectful in my opinion. I'm just talking about the general workflow of MTC, and how it could benefit by trying to be like other successful communities. I apologize if at any point my comments seemed personal or bad.- AllenUnderstood and likewise I make this commitment to every member of the Microsoft Tech Community.
I will always listen to anyone’s feedback, I will record it and I will tell you if I can’t do it and often why. Even where I can’t do it I will store it and keep it in mind for later on when we can do it.
No one will be intentionally ignored here, ever.
Anyways I am going to Koby for a walk and I would like to wish everyone else a great weekend.
No one will be ignoredThanks, you as well, and SergeiBaklan , and everyone!