Forum Discussion
wroot
Jul 16, 2018Silver Contributor
Can't change email for notifications here
I have tried to change the email for notifications in the community in my profile (i want to use my own domain email instead of one linked to my MS account). So i have filled the new email and never ...
- Aug 14, 2018HI,
Thanks for posting, I can only assume your mail server is trying to look up our A record for MSTechCommunity.microsoft.com. Which doesn't exists... for good reason.. there is no server on the end of that domain that you can navigate to from a web browser.
I am afraid all I can ask you to do is get the network admin to whitelist the emails at this time.
Allen
Community Manager
Aug 14, 2018HI,
Thanks for posting, I can only assume your mail server is trying to look up our A record for MSTechCommunity.microsoft.com. Which doesn't exists... for good reason.. there is no server on the end of that domain that you can navigate to from a web browser.
I am afraid all I can ask you to do is get the network admin to whitelist the emails at this time.
Thanks for posting, I can only assume your mail server is trying to look up our A record for MSTechCommunity.microsoft.com. Which doesn't exists... for good reason.. there is no server on the end of that domain that you can navigate to from a web browser.
I am afraid all I can ask you to do is get the network admin to whitelist the emails at this time.
wroot
Aug 14, 2018Silver Contributor
Oh, somehow i didn't thought about it myself, although i whitelist senders quite often. Did it now and received the notification. Changed my email. Thanks.
- wrootAug 17, 2018Silver Contributor
Today my email switched back to old one in the settings on its own.. My god, this site is broken in so many ways. It works so slow, on mobile it's almost impossible to use. MS should do better job if they want to grow a community here..
- wrootAug 17, 2018Silver Contributor
I guess it is doing this when i login again as my login is tied to the old email address, which i can't change (my MS account is tied to an old hotmail address, which i would delete on a whim if i could just switch everything tied to it to my own address).
- AllenAug 17, 2018
Community Manager
Oleg,
Correct the email address in use is populated via the Microsoft Account you use to login. You can of course change the primary Alias on your Microsoft account to a different email address, see https://support.microsoft.com/en-us/help/12407/microsoft-account-manage-aliases
Then when you login the next time it will be updated in the community. The system is designed to make it easy for users to sign up, and while I appreciate some users do hit some issues with this, its not a common feedback point from the community.
I am however very interested on your feedback about the speed of the website and mobile viewing.
There are a limited number of times where I would expect a user to see a page load time of over 4 seconds and so having said that I would love to hear more about where you encountered this slow page load, what device you are using to access the site and what browser. Could you also confirm what type of network connection you are on and the country you are connecting to the site from to allow me to investigate further.
As for mobile pages we have done some work to optimize pages but we know we still have more to do and we have plans to do some refactoring of some pages later in this fiscal year.
I am sorry your having so many issues and look forward to additional feedback.