Forum Discussion

Aimee95's avatar
Aimee95
Copper Contributor
Mar 21, 2026

Authenticator App

I have recently broken my phone and need to reset my password for outlook.

Every time I try, it keeps asking me to confirm code on authenticator, which I am unable to do as I cannot log in. 

Is there anyway I can bypass this or have my authenticator reset?

 

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2 Replies

  • Surya_Narayana's avatar
    Surya_Narayana
    MCT
    Mar 24, 2026

    hi Aimee95​  This is a common situation but unfortunately, you can’t bypass the Authenticator step directly for security reasons. That’s by design in Microsoft Authenticator. hope below will help.

    What you can do depends on what recovery options you still have:

    Try alternative verification methods:

    When prompted, click “I can’t use my Microsoft Authenticator app right now” and see if you’re offered:

    • SMS code
    • Alternate email
    • Backup verification methods

    If any of these are set up, you can reset your password that way.

    Use account recovery

    If no other methods work:

    • Go to the Microsoft account recovery page
    • Fill in the recovery form with as much detail as possible

    This is the main path for personal accounts.

     If this is a work/school account

    You’ll need to contact your IT admin:

    • Ask them to reset MFA / re-register authentication methods
    • They can remove the old Authenticator registration so you can set it up again on a new device

    For next time (important tip)

    Once you regain access:

    • Enable multiple verification methods (phone + email)
    • Turn on Authenticator backup (iCloud/Google backup)