Forum Discussion
Issue with Microsoft Copilot App
Hello,
I would like to report a technical issue with the Microsoft Copilot app. The application is not functioning as expected. I will describe the details below. Thank you in advance for your support.
After the most recent update to the application in mid-October 2025, it is no longer possible to generate any graphics. Within the app, I only see a blank field. Graphics do work when logging in through various browsers, but not within the app itself. This is quite inconvenient. I have tried uninstalling and reinstalling the app, but it did not resolve the issue. I kindly ask for assistance.
Best regards,
Izabella
2 Replies
Hello Izabella,
if images generate correctly in the browser but show blank inside the Copilot app, this usually points to a local rendering/component issue, often Edge WebView2, cache, or network filtering.Here below some steps to try on Windows:
- Sign out and back in, also sign out from other sessions if possible, then restart the app
- Repair and/or Reset the Copilot app: Settings > Apps > Installed apps > Microsoft Copilot > Advanced options > Repair, and then Reset
- Update Microsoft Edge and WebView2 Runtime, then reboot: Copilot uses WebView2
- Temporarily disable VPN, proxy or other security filtering and retest: these can block required endpoints
- Test on another network, i.e. mobile hotspot or a new Windows profile to rule out profile or cache corruption.
If it persists, could you share your Windows version, Copilot app version, whether the device is managed Intune/AV, and any relevant Event Viewer entries and errors around the time the blank image area appears?
Please let us know how it goes.Hello. The problem disappeared after the next update spontaneously . Thank you.
