Forum Discussion
Error to implement recaptcha v2 in Customer Insights - Journeys
Thank you for your help, it's just that at the end of the steps the goal was not achieved and the problem persists.
Thanks for the update.
If the issue persists after removing reCAPTCHA from the form, it usually means the reCAPTCHA flag is still active at environment level.
A few things to double-check:
1. Ensure reCAPTCHA is fully disabled in Customer Insights > Journeys > Settings > Forms, with no site/secret keys configured
2. Republish all affected forms and pages (not just save)
3. Verify the embedded HTML no longer loads the Google reCAPTCHA script and that a fresh embed code is used
If even a newly created test form fails, this indicates an environment-level issue that typically requires Microsoft Support to reset the reCAPTCHA state.
Hope this helps.