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Meg_Chappel's avatar
Meg_Chappel
Copper Contributor
Apr 15, 2020

Teams - Class Notebook not loading

Hi there,

 

My Class Notebook I have created will not open, it is saying "Sorry, something went wrong. Please try again in a few minutes'. I have left it alone for around 20 min and this is still happening. I have had a student contact me with the same issue. 

I am thinking it is just being overrun with more people using this service than before. Is there anything I can do to fix it?

 

Thanks.

2 Replies

  • Annamma_Casius's avatar
    Annamma_Casius
    Copper Contributor
    Jul 27, 2020

    Meg_Chappel 

    In Teams, teachers have to set up the Class Notebook for the first time.

    If already using it make sure it is synced in cloud. This way when using

    it the next time helps.

    When students use Class Notebook for the first time, they have to install the

    OneNote for using Class Notebook. After installing it once they should not face

    problem next time. This has worked for me and my students. Kindly try.

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