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Gazbrewer's avatar
Gazbrewer
Copper Contributor
Oct 08, 2025

ASH Nvidia Tesla T4 GPU Driver issues

I have a Windows 2019 server running on Azure Stack Hub. For some reason we cannot get the Nvidia Tesla T4 GPU driver to work on Windows. In the same set up, running a Linux server, we can get the GPU driver to work.

The error says "Windows has stopped this device because it has reported problems (Code 43).

Anyone have any ideas?

The hardware underneath is Dell.

1 Reply

  • Kidd_Ip's avatar
    Kidd_Ip
    MVP
    Oct 09, 2025

    Try this:

     

    1. Use the Correct Driver

    • Follow Microsoft’s official guide for installing NVIDIA drivers on N-series VMs.
    • For Tesla T4, use the CUDA driver if you're doing compute, or GRID driver for graphics workloads.
    • Make sure the driver version supports vGPU18 if you're using NCasT4_v3-series VMs.

    2. Disable Secure Boot (if applicable)

    • Go to VM settings in Azure Stack Hub and disable Secure Boot.
    • Reboot and reinstall the driver.

    3. Check Device Manager & Run nvidia-smi

    • After installation, open Command Prompt:
    cd "C:\Program Files\NVIDIA Corporation\NVSMI"
nvidia-smi

     

    • This will confirm if the GPU is recognized and functioning.

    4. Try the NVIDIA GPU Driver Extension

    • Use Azure PowerShell or the portal to install the extension:
    Set-AzVMExtension -ResourceGroupName "yourRG" -VMName "yourVM" `
  -Name "NvidiaGpuDriverWindows" -Publisher "Microsoft.HpcCompute" `
  -ExtensionType "NvidiaGpuDriverWindows" -TypeHandlerVersion "1.2"

    5. Reinstall with Clean Boot

    • Uninstall the current driver.
    • Reboot in Safe Mode.
    • Install the correct driver manually.
    • Reboot normally and test.

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