Urgent Issue - Purview Labels ready for review are not showing in the Disposition Review Panel

Question

Our Records Management Solution was working properly, but all of the sudden the labels used are not showing in the disposition review panel. As you can see the Overview is able to identify our latest labels, 1 Day Review Del and 1 Day Review D. There records should be retained for one day only, it has been many weeks and the records still do not display in the disposition review panel. My account is noted as the disposition reviewer and I am in the e-mail enabled security group as well. As I mentioned, in previous months I was getting notified of the review and I was able to access and review the records, but not any more.

Below is what the disposition review panel looks like, the count for all labels in inaccurate, the label Policy of one day is not listed. Microsoft recommended to turn on auditing in the tenant, we followed the steps and the issue is still not resolved. Does anyone have any idea of what else needs to be enabled in the tenant for Purview to work properly? Thank you

sliu · Answer

We had the same issue. The reviewer received the email, but no pending disposition list showed up in Purview. The auditing was enabled, and the reviewer has the records management and content viewer role. Since you can see the list before. I believe this should not be a configuration issue. Did you solve the problem?

nancy1415 · Answer

Hi sliu​&nbsp; Unfortunately I have not been able to resolve the issue and Microsoft is not providing troubleshooting options, other than making sure configuration is well set-up and auditing is on. If I find a resolution, I will be happy to share.&nbsp; Thanks&nbsp;

andrew_woo · Answer

I am having the opposite issue. i cant approve disposal&nbsp;

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Urgent Issue - Purview Labels ready for review are not showing in the Disposition Review Panel

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