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mjhelmb's avatar
mjhelmb
Brass Contributor
Mar 06, 2025

Purview Message Encryption - Broken Icon

The lock image url referenced in the "has sent you a protected message" email is invalid. Image source: https://outlook.office365.com/Encryption/lock.png I can confirm this was last working on ...
Encrypted Email
Message Encryption
tcz87's avatar
tcz87
Copper Contributor
Mar 22, 2025

I can confirm. This has been fixed now.

  • jdehart's avatar
    jdehart
    Copper Contributor
    Mar 24, 2025

    https://outlook.office365.com/Encryption/lock.png

    Not for me and above is the link that is embedded in the html of the email. 

     

    • jfbos's avatar
      jfbos
      Copper Contributor
      Mar 27, 2025

      Same issue here.  Just opened up a ticket with MS support.  Let's see how quickly they can fix what should be a slam dunk / something that really should never 'break'.

      • mjhelmb's avatar
        mjhelmb
        Brass Contributor
        Mar 27, 2025

        Feel free to reference case #2503070040006005

         

        I do not believe it was tenant specific. Is it working for you with messages to Gmail? After additional testing it looks likes https://outlook.office365.com/Encryption/lock.png is intended to 404 but if it comes from the embedded link it works: https://ci3.googleusercontent[.]com/meips/<long string>=s0-d-e1-ft#https://outlook.office365.com/Encryption/lock.png

         

        I wonder if it's something that needs to be addressed per mail provider? Seems odd to me.

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