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mjhelmb's avatar
mjhelmb
Brass Contributor
Mar 06, 2025

Purview Message Encryption - Broken Icon

The lock image url referenced in the "has sent you a protected message" email is invalid. Image source: https://outlook.office365.com/Encryption/lock.png I can confirm this was last working on ...
Encrypted Email
Message Encryption
duliprb's avatar
duliprb
MCT
Mar 11, 2025

mjhelmbHay, can you see something like this in the mail.  However it looks like the link to image is not found due to unavailability of that Item in Microsoft CDN, Open a ticket with MS

 

mjhelmb's avatar
mjhelmb
Brass Contributor
Mar 11, 2025

I do not have a blocked content\image notification. I opened a ticket last week that's unfortunately still in the initial troubleshooting phase.

  • jfbos's avatar
    jfbos
    Copper Contributor
    Mar 27, 2025

    Did MS resolve for you?  Just opened a ticket for our tenant.  This is really something that should never 'break' in the first place.  Annoying since it makes the email look janky/phishy coming from our tenant.

  • duliprb's avatar
    duliprb
    MCT
    Mar 13, 2025

    Sounds great :), I think this is purely CDN issue.

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