Forum Discussion

Copper Contributor

Feb 17, 2026

Onboard devices in Purview is grayed out

I’m getting started with Microsoft Purview and running into issues onboarding devices. In the Purview portal, no devices appear, and the “Onboard devices” option is grayed out. I have EMS E5 license...

Srinaths1

Occasional Reader

Apr 30, 2026

Hello I do have Microsoft 365 E5 license and also assigned roles directly to account it’s still not working it’s greyed out. Any insights are appreciated.

cder
MCT
Apr 30, 2026
Do you see any device ? Can you share a screenshot?
- Srinaths1
  Occasional Reader
  Apr 30, 2026
  No I didn’t yet turned it on, it’s greyed out
  - cder
    MCT
    Apr 30, 2026
    You need to make sure that at least one user has the M365 E5 license assigned and the admin account used in Purview must be Compliance administrator or Global administrator.