Forum Discussion
ServiceNow Event Management integration with Azure Monitor
Will Microsoft be working with ServiceNow to build an integration with Azure Monitor?
Is the Azure Monitor webhook output now standardized so all alerts have uniformed outputs, this made previous attempts to consume Azure Monitor difficult.
7 Replies
interesting. shijain13-agree with you. i would, however, simplify it and opt for a custom solution. though a bit late, you may check out zigiops' team - they can surely tailor a working solution in no time. some use cases need a certain approach, so i would go for something that would make my integration work easier.
- shijain13
Microsoft
There are two ways this integration is available - one via alerts where the action groups can be set to create tickets in Service now.
The other is enabling this solution
https://docs.microsoft.com/en-us/azure/azure-monitor/platform/itsmc-overview
shijain13 is this still relevant, https://docs.microsoft.com/en-us/azure/azure-monitor/platform/itsmc-overview?
I thought that only worked with Azure classic alerts which are no longer supported.
Last year we started working with the action groups but the json payload was different depending on how the alert was generated causing us a lot of issues on the transform side in SN.
StephenMorrison you'll want to use the common alert schema wherever possible, and the alerts should largely be the same except for the resource and metrics that change.
